What Should I Do if My Transak Account Is Suspended?

If you try to buy or sell crypto through Aurea Hub and find that your Transak account has been suspended, don’t worry — here’s what you need to know 👇

🔍 Why Was My Account Suspended?

Your account might be suspended for several reasons, including:

• Issues during identity verification (KYC)

• Compliance checks required by financial regulations

• Unusual activity or security concerns

Transak follows strict KYC/AML guidelines to keep your information and transactions safe.

🛠️ What to Do If Your Account Is Suspended

1. Check your email — Transak usually sends a message explaining the reason for the suspension.

2. Reply to the email or contact Transak support through the link provided in your order confirmation.

3. Provide any additional documents or information requested by Transak to resolve the issue.

📌 Important Notes

• Aurea Hub does not have access to Transak’s compliance reviews or suspension decisions.

• Only Transak’s compliance team can review and reinstate accounts based on the provided information.

💬 Need Help?

If you have questions about the process:

• Contact Transak’s support via your order confirmation email

• Or reach out to us at 📩 help.aureahub@gmail.com — we’ll do our best to assist and guide you!