Help Center
How can we help today?
Search 31 live articles, browse by topic or chat with our team — most replies in under 4 minutes.
Browse
Browse by topic
See all 31 articles →Aurea Card
Activation, limits, disputes, virtual & physical.
12 articlesWallet & Account
KYC, balances, statements, currency conversion.
19 articlesSending & Receiving
SEPA Instant, stablecoin, cross-border, IBANs.
19 articlesSecurity
2FA, device approval, passkeys, account recovery.
10 articlesYield & Vaults
Strategies, audit reports, withdrawals, returns.
4 articlesTax & Reporting
Statements, exports, EU reporting, tax IDs.
1 articleFor Business
Aurea Pay, multi-user access, billing, invoices.
13 articlesAccount
Profile, identity updates, closing your account.
13 articles
Most asked
Top articles right now
- 01What Is Aurea Quest?→
- 02Additional Information Requests Explained→
- 03Off-Ramp: How Can I Find the Transaction Hash After Sending Crypto?→
- 04How Can I View My Order ID or Order History?→
- 05Why Did I Receive More or Less Crypto Than Estimated?→
- 06What Is the SEPA Processing Time on Transak?→
- 07How Can I Sell Cryptocurrency with Aurea (via Transak)?→
- 08Identity Verification: How It Works and Why It Matters→
Still stuck?
Talk to a human.
Can't find your answer in the articles above? Send us a message and a support specialist will reply within one business day. For urgent fraud or account-access issues, email help@aureahub.com with "URGENT" in the subject and we'll prioritise the reply.