Additional Information Requests Explained

At Aurea, keeping your account secure — and ensuring that our partner-connected services meet all necessary standards — is a top priority.
Sometimes, to enable or continue using certain features (especially those related to fiat operations), you may be asked to provide additional information about your account, your source of funds, or your overall financial profile.

Don’t worry — the process is simple, and we’re here to guide you every step of the way.

📩 How Will I Know If Additional Information Is Needed?

If additional documentation is required, you’ll receive an official email from our team at help.aureahub@gmail.com.
Please take a moment to carefully review the message and any attachments. Make sure you fully understand what is being requested and why.

If anything is unclear, don’t hesitate to reach out to our support team — we’re here to help.

🔐 How to Send Your Information Safely

Please remember: never send sensitive personal data directly via email.
If needed, you will receive a secure upload link connected to our trusted verification partner, Wirex Ltd.

Your privacy and the protection of your data are always our top priorities.

⚠️ What Happens If You Don’t Respond?

If you don’t provide the requested information within the required timeframe, this may lead to:

• 🚫 Temporary transaction limits

• 🚫 Restricted access to certain services

• 🚫 In some cases, account suspension or closure

We understand that these steps may be inconvenient, but they’re essential to keep your account — and the wider Aurea community — safe and compliant.

Need help or have questions?
Contact our team anytime at help.aureahub@gmail.com.

Thanks for your collaboration and for helping us make Aurea a secure and trusted space for everyone. 🚀