I Have a Refund Query — What Should I Do?
If you made a crypto transaction through Aurea Hub and have questions about a refund, here’s what you need to know 👇
🔍 When Are Refunds Possible?
Refunds may be issued in cases like:
Failed or canceled transactions
Incorrect payment details entered
Regulatory issues preventing the completion of the order
Refund eligibility is assessed by Transak’s compliance and support teams according to their refund policy.
📝 How to Request a Refund
Open your order confirmation email from Transak
Click on View Order to check the transaction status
If needed, contact Transak’s support team via the help link
Provide the following details:
Your Order ID
Reason for the refund request
Any additional documentation if asked
📌 Important Notes
Refunds are processed only to the original payment method used
Refund times vary depending on your bank or card issuer
Aurea Hub does not handle refunds directly — everything is managed by Transak
💬 Need Help?
For updates on your refund request:
Contact Transak’s support using the link provided in your order email
Or email 📩 help.aureahub@gmail.com — we’ll help guide you if you need assistance!