How Can I Cancel My Existing Order?
Once you place a crypto purchase order through Aurea Hub (powered by Transak), it is processed quickly — but in some cases, you might still be able to cancel it.
Here’s what you need to know 👇
🛑 Can I Cancel My Order?
If your payment hasn’t been completed yet:
✅ Yes, you can cancel it directly on Transak’s order page.If your payment has been completed and the order is processing:
🚫 No, cancellation is no longer possible once the transaction is confirmed.
🎥 How to Cancel (Step-by-Step)
Open the order confirmation email from Transak
Click on View Order
If the order is still pending, select Cancel Order
Follow the prompts to confirm
You can also watch this short video guide:
🔗 Watch the tutorial on YouTube
📌 Important Notes
Cancellation is only available if the payment is not confirmed yet.
If the payment has been processed by your bank, cancellation or refund may not be possible.
💬 Need Help?
Contact Transak’s support via the link in your order confirmation email
Or email us at 📩 help.aureahub@gmail.com
We’re here to assist and escalate your request if needed!
