Why Did I Receive More or Less Crypto Than Estimated?
When you buy crypto through Aurea Hub (via our trusted partner Transak), the amount you receive might differ slightly from the estimate you saw during the purchase.
Here’s why 👇
📊 What Can Affect the Final Amount?
Network Fees (Blockchain Fees)
These fees are dynamic and depend on network congestion at the time your transaction is processed.Exchange Rate Fluctuations
Crypto prices can change between the time you start and complete your order. Transak applies the exchange rate at the moment your payment is confirmed.Payment Provider Fees
Some banks or card providers may add fees on top of the transaction, impacting the final amount.
📌 Important Notes
The estimate shown at checkout is based on real-time market conditions but can’t be locked until the payment is verified.
Always check the final order summary after the transaction is completed.
💬 Need Help?
If you believe there’s a major discrepancy:
Contact Transak’s support using the link in your order confirmation email
Or reach out to us at 📩 help.aureahub@gmail.com
We’ll help you investigate and solve any issues!
