Troubleshooting: Phone Number Confirmation

Verifying your phone number is an essential step to help secure your Aurea account and ensure you receive important notifications in real time.
If you’re having trouble completing this step, here’s how to quickly resolve the most common issues.

☑️ Use the Correct Format

To make sure the system recognizes your number:

• Use the correct number format for your country

• Include the international prefix (e.g., +39 for Italy)

• Select your country from the dropdown menu in the app

📱 Number Requirements

• The number must be a mobile phone (landlines are not supported)

• It must be active and reachable

• A phone number can be linked to one Aurea account only

🧾 Didn’t Receive the Code?

If the verification code doesn’t arrive:

• 📶 Check your mobile signal

• 📵 Make sure your carrier isn't blocking SMS from shortcodes

• 🗂️ Ensure your phone’s SMS inbox isn’t full

• 🔢 Double-check that you entered the correct number

⌛ Code Expired?

Verification codes are time-sensitive.
If yours expires:

• Tap “Send New Code” to request another

• Enter it as soon as you receive it

🔁 Already Registered Number?

If your number is flagged as already in use:

• Try logging in using your existing credentials

• Use the “Forgot Password” option

• If you're still having trouble, reach out to our team at help.aureahub@gmail.com

🔐 A Note on Security

Phone verification is a key part of our secure login system, powered by Web3Auth. It enables:

• 🔒 Safe and seamless account access

• 🔑 Seedless wallet backup (coming soon)

• 🧩 OTP-based login for extra protection

Need help with any step?
Our support team is always here to assist: help.aureahub@gmail.com

Once your phone number is verified, you’re ready to enjoy everything Aurea has to offer — securely and smoothly. 🚀