Once you place a crypto purchase order through Aurea Hub (powered by Transak), it is processed quickly — but in some cases, you might still be able to cancel it.
Here’s what you need to know 👇
🛑 Can I Cancel My Order?
- If your payment hasn’t been completed yet: ✅ Yes, you can cancel it directly on Transak’s order page.
- If your payment has been completed and the order is processing: 🚫 No, cancellation is no longer possible once the transaction is confirmed.
🎥 How to Cancel (Step-by-Step)
- Open the order confirmation email from Transak
- Click on View Order
- If the order is still pending, select Cancel Order
- Follow the prompts to confirm
You can also watch this short video guide: 🔗 Watch the tutorial on YouTube
📌 Important Notes
- Cancellation is only available if the payment is not confirmed yet.
- If the payment has been processed by your bank, cancellation or refund may not be possible.
💬 Need Help?
- Contact Transak’s support via the link in your order confirmation email
- Or email us at 📩 help.aureahub@gmail.com
We’re here to assist and escalate your request if needed!